Shipping Policy

Last updated: May 27, 2026

At KineoShop, our products are made-to-order and crafted specifically for each customer. Please read the following Shipping Policy carefully before placing an order. By purchasing from https://kineoshop.com/, you agree to the terms outlined below.

1. Processing Time (Made-to-Order)

Because all our products are highly customized and built according to your selected specifications, please allow up to 35 business days for production and processing before your order is shipped.

  • This 35‑day period begins once your order is confirmed and payment has been received.
  • During peak periods (new releases, holidays, or high order volumes), processing may take slightly longer. We will notify you if significant delays occur.

We do not offer expedited processing or rush production for customized orders.

2. Domestic and International Shipping

We strive to ship completed orders as quickly as possible. Once production is finished, you will receive a tracking number once your package has been handed over to the carrier.

Please note: After your package leaves our facility and is in the hands of the postal service or courier, we cannot control its routing, delivery speed, or any delays caused by the carrier. However, we will provide you with a tracking number to monitor its progress.

3. Warehouses & Delivery Time

Depending on the final destination, delivery typically takes 10 business days after the order has been shipped (i.e., after production and dispatch).

Please plan your purchase accordingly, especially if you need the product by a specific date.

4. Shipping Destinations

We can ship to virtually any address in the world. However, please be aware that:

  • Certain products may have shipping restrictions and cannot be sent to some international destinations.
  • You are responsible for checking whether our products can be legally imported into your country.
  • Customs duties, taxes, and brokerage fees (if applicable) are the responsibility of the customer and are non‑refundable (see Section 5 of our Refund Policy).

5. Lost or Delayed Packages

Once a package is confirmed as shipped by us and a tracking number is provided:

  • We are not responsible for delays caused by the carrier, customs clearance, or extreme weather events.
  • If your tracking shows no update for an extended period (typically 10+ business days without movement), contact us and we will assist in opening a carrier investigation.
  • We cannot replace or refund orders marked as “delivered” by the carrier, even if you did not personally receive the package (e.g., porch theft, delivered to neighbor, wrong address provided at checkout).

6. Incorrect Shipping Address

Please double‑check your shipping address before completing your order.

  • If you provide an incorrect or incomplete address, we are not responsible for lost, delayed, or misdelivered packages.
  • Address change requests must be submitted within 24 hours of placing the order. After that, production may have already begun, and changes cannot be guaranteed.

7. Combined Shipping

If you place multiple orders, we cannot automatically combine them for shipping. To request combined shipping, contact us within 24 hours of the first order. Combined shipping is offered at our discretion and may delay processing.

8. Contact Us

For any shipping‑related questions (including tracking issues, address changes, or combined shipping requests), please contact our support team via the contact details available on: https://kineoshop.com/